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  • Who will be delivering my order?
    You can expect your order to come from USPS.
  • Do I need to sign for my package?
    Nope! If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman.
  • When will my payment method be charged?
    Your payment method will be charged automatically upon purchase.
  • What forms of payment do you accept?
    We accept Visa, MasterCard, American Express, and Discover.
  • What information do I need to checkout?
    Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
  • What is your privacy policy?
    We don't ever share your info. Ever ever ever.
  • How long does it take to get my order?
    We'll have your order out the door within 1-2 business days, and you can expect it to land on your doorstep about 1-5 business days after that, depending on your shipping choice. Once you checkout, we'll send you an email with the tracking number to keep things simple. Here's to less waiting and more time enjoying those precious moments.
  • How do I cancel my order?
    If your order hasn't shipped yet, you can cancel it from your account. Please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. We also accept returns that are shipped back within 15 days of purchase.
  • How much is shipping?
    Shipping costs will be dependent on location and shown at checkout.
  • Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
    No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.
  • What happens if a package gets lost?
    All items purchased from are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  • How do I request a return or replacement?
    Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your Tiny Stories product, you can ship it back within 15 days of purchase. If you would like to request a return or replacement, please send us a message with your order number. Your refund will be applied once we receive your item. We do not refund return shipping costs.
  • How do I contact customer service? What are your hours?
    You can reach one of our devoted customer service reps toll-free at anytime, day or night – we're available 24/7. You can also chat or email us at and we'll get right back to you with a response.
  • Why use Platinum Silicone?
    Non-Toxic and Safe: Platinum silicone is a high-quality, food-grade silicone. It's free from BPA, latex, lead, and phthalates, which are harmful chemicals often found in plastics. This makes it the safest option for children, especially when used for eating utensils. Durability: Platinum silicone is more durable and resilient compared to other types of silicone. It resists tearing and maintains its shape and texture over time, even with regular use and cleaning. This durability means utensils will last longer, reducing the need for frequent replacements. Heat Resistance: It can withstand high temperatures without degrading or releasing harmful substances. This is particularly important for utensils that might be used to feed children warm foods or that need to be sterilized regularly. Chemical Stability: Platinum-cured silicone is chemically stable. It won't react with food or beverages, or produce any hazardous fumes, even when exposed to extreme temperatures, ensuring the safety of the child using it. Easy to Clean: It's non-porous and resists bacterial growth, making it more hygienic. It's also easy to clean, either by hand or in a dishwasher, and doesn’t retain odors or flavors from previous meals. Soft and Gentle: The material is soft and flexible, which is gentle on a baby’s developing teeth and gums. This is important for utensils like spoons, which come into direct contact with these sensitive areas. Environmentally Friendly: Platinum silicone is a more eco-friendly option compared to plastics. It's long-lasting and less likely to end up in landfills, and it doesn’t leach chemicals into the environment.
  • What is proprioceptive feedback? Why is it important for my child?
    Proprioceptive feedback, often referred to as proprioception, is a sensory experience that involves the awareness of the body's position and movement in space. It's one of the key sensory systems that help us understand where our limbs are and how they're moving, even without looking at them. This sense is crucial in developing motor skills and coordination. In the context of kids learning to use utensils, proprioceptive feedback plays a significant role: Motor Skill Development: For young children, learning to use utensils is not just about eating but also about developing fine motor skills. Proprioception helps them understand how tightly they need to grip the spoon or fork and how to move it from the plate to their mouth without spilling. Spatial Awareness: It aids in developing spatial awareness. Children learn to judge distances (like how far their mouth is from their hand) and navigate their utensils accordingly, which is essential for feeding themselves efficiently and effectively. Hand-Eye Coordination: Proprioceptive feedback is integral to hand-eye coordination. As children use utensils, they learn to coordinate what they see with how they move their hands and arms, a skill that's essential not just for eating but for a wide range of activities. Independence and Confidence: As children become more adept at using utensils through proprioceptive learning, they gain independence in feeding themselves. This autonomy is a significant milestone in their development and boosts their self-confidence and sense of accomplishment. Sensory Integration: Using utensils effectively involves integrating multiple sensory inputs – touch, sight, and proprioception. This multisensory integration is vital for overall sensory processing and development. Safety and Precision: Proper proprioception helps children learn how to use utensils safely, avoiding too much force that could lead to spills, messes, or even injury. It also enables them to be more precise in their movements. In summary, proprioceptive feedback is essential in teaching children how to use utensils as it fosters motor skill development, spatial awareness, hand-eye coordination, independence, sensory integration, and safe and precise movements. These skills are foundational not only for self-feeding but for many other activities they will encounter as they grow.
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